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The beloved photo-sharing app stumbled earlier this year in launching IGTV, its YouTube-like product. Here’s where it went wrong–and how it’s fighting back.

Instagram’s IGTV was supposed to be the “next generation’s TV-viewing experience.” What happened?

[Illustration: Timothy J. Reynolds]

BY KC Ifeanyi and Nicole LaPortelong read

“I’d love to see a show of hands,” says Ashley Yuki. “How many of you have heard of IGTV?”

The 30-year-old product manager in charge of IGTV, Instagram’s long-form video platform, is standing in front of a small crowd of twentysomething digital editors and content creators on a warm September morning at Rosaliné, a bistro in West Hollywood. Tucked among trendy boutiques and overpriced salons, the space features ivory tiles, mid-century modern furniture, and cascading green flora, giving it a distinctly “Instagrammy” feel—to borrow a term used by Instagram employees to describe the composed, art-directed aesthetic that defines the image-sharing app.

Most hands shoot up, and Yuki, who has the enthusiastic energy of a camp counselor, looks relieved. “Okay! That’s good! Lots of hands. Keep your hand up if you’ve actually used IGTV.”

Sensing the crowd’s trepidation, she soothingly urges, “It’s okay. Be honest.”

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ABOUT THE AUTHOR

Nicole LaPorte is an LA-based senior writer for Fast Company who writes about where technology and entertainment intersect. She previously was a columnist for The New York Times and a staff writer for Newsweek/The Daily Beast and Variety More


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