AI is taking headlines by the storm, but it’s been around for years. Human resources company UKG surveyed more than 4,000 employees in nine countries, including 600 C-suite executives in the United States, about how they think AI is used at work. Here are the key findings:
- Most organizations are using AI today: 78% of C-suite leaders say their organizations use AI, and of the leaders who are using AI, 78% say they introduced AI into the workforce during the past three years. About 46% say increasing use of AI is a high priority.
- The CEO/employee gap: However, only 45% of employees think their organization is using AI, and only 42% think any of the tools or systems they use at work are powered by AI.
- Employee trust is shaky: Only 30% completely trust the content AI tools provide, and only 42% believe that their company would thoroughly vet AI tools to ensure they provide high-quality content.
- Profitability over experience: 58% of employees believe their employer wants to use AI to increase profitability rather than improving the employee experience, 67% of executives and managers say their focus is on improving profitability, and only 33% say it’s on improving the employee experience. Meanwhile, a third of executives say they plan to slowly replace employees who lack AI skills through natural attrition, while 28% say they plan on replacing employees who lack AI skills “proactively.”
“Many businesses are finally realizing what great workplaces have known for a long time now: AI, when used ethically, responsibly, and transparently, has the potential to be everyone’s favorite coworker,” said Hugo Sarrazin, chief product and technology officer at UKG.
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