Sean Madden is Executive Managing Director at Ziba, and an expert in service design and innovation strategy. He works with multi-disciplinary teams that fuse consumer and brand insights to develop new user experiences for clients such as FedEx, Intel and Samsung. Sean holds a degree in Computer Science and Literature from Willamette University, was an associate creative director at frog design, served as an instructor of Interaction Design at the California College of the Arts, and writes and speaks extensively about the effects of emerging technologies on service delivery and information networks. Follow Ziba at @zibapdx and at www.ziba.com.
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