Innovation By DesignHow To Eliminate Customer Angst–And Improve Your Bottom LineStart by mapping out what’s working for your customers and what’s not. Rejigger whatever makes them fed up and profit in the meanwhile.
Innovation By Design6 Keys For Turning Your Company Into A Design PowerhouseIntegrating design into your company involves more than just hiring superstar designers. It takes a long-term commitment and developing a culture that brings everyone up to speed, writes Motiv’s Jeneanne Rae.