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Customer Experience Awards: About Foresee Results

The American Customer Satisfaction Index (ACSI) is a uniform, national, cross-industry measure of satisfaction of the quality of goods and services available in the United States. Produced by the University of Michigan and published quarterly in major news outlets, it is a leading indicator of the impact of customer satisfaction on financial performance in the U.S. economy.

ForeSee Results, which is administering the Fast Company Customer Experience Awards survey, applies the patented ACSI approach to scientifically quantify the elements that drive customer satisfaction on the Web and predict future behaviors such as purchases, return visits, and referrals. A leader in online customer satisfaction measurement, ForeSee Results has served over 23 million online surveys across 22 different industries.