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Susan Salgado

[Photo: Melissa Hom]

Most Creative People 2016

Susan Salgado

Managing partner, Hospitality Quotient | New York

For spreading hospitality

Susan Reilly Salgado is the cofounder and managing partner of Hospitality Quotient, an organizational consulting enterprise that operates under the Union Square Hospitality Group umbrella and specializes in educating employees and leaders across more than 20 industries on the power of hospitality and service. Prior to joining USHG, Salgado earned her Bachelor of Science and MBA at Lehigh University before pursuing a PhD in management and organizational behavior at New York University’s Stern School of Business, where she wrote her dissertation on "people as a source of competitive advantage," a subject she studied by conducting field research at USHG restaurants. After earning her degree, Salgado was hired as director of culture and learning at USHG and eventually began consulting with clients through her position at the company. In 2010, she cofounded Hospitality Quotient alongside USHG CEO Danny Meyer, and currently oversees a team of 12 people.

Susan Salgado On The Web
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