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Merci Grace
Most Creative People 2017

Merci Grace

Director of Growth Product, Slack

For making work a little more fun

A former game developer for Electronic Arts, Merci Grace now heads the team behind Slackbot—a crucial AI tool that the workplace-communication platform Slack uses to orient new customers and help users better navigate its offerings. Represented by a grinning plaid icon, Slackbot is part help desk, part tour guide, and part friendly companion, answering questions based on simple keywords or nudging users to enable specific app integrations when, for example, they try to paste links from Google Drive or Dropbox. Grace’s background in video games has been especially helpful, allowing her to make Slackbot, and Slack in general, more engaging. The number of in-app conversations initiated by new users—a metric the company watches closely—is up nearly 17% in the past year. “Games have the best user experience of any software product, because you’re learning while playing,” Grace says. “By the time you stop learning a video game, you’ve just finished it.”

Merci Grace On The Web
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