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Lili Cheng
Most Creative People

Lili Cheng

General Manager, Microsoft Research

Lili Cheng is general manager of Microsoft's FUSE Labs, a team that builds technology to aid creative collaborations in business, academia, and the arts. As tech companies focus their attention on chatbots and virtual assistants, they are challenged to make AI personalities that can navigate social interactions in group settings. During the 2016 Fast Company Innovation Festival, Cheng noted the difficulties in designing a bot that can distinguish between appropriate and inappropriate information to share. She pointed to an incident in which the company’s chatbot Xiaoice revealed how many sheep a group member had counted on one of the bot’s popular apps.

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