TechCompanies must protect data. Companies must leverage data. Therein lies the rub.Companies must both protect and leverage user data in 2022
Work LifeYour employees need spaces at work where they can be vulnerableLast summer, employees at Zendesk started holding “empathy circles.” Here’s what to consider if you want to facilitate space for honest conversations.
Work LifeNot asking for salary history won’t ensure workers will be paid fairlyBanning the question about salary history isn’t enough to make many companies’ pay practices fair to women and underrepresented minorities.
NewsMarc Benioff just Twitter-shamed Jack Dorsey over San Francisco’s homeless tax planMarc Benioff has embraced a proposed business tax to fund housing and homeless programs. Jack Dorsey of taxpayer-funded Twitter has not.
TechWhen Is The Best Time To Call Customer Service? 9 A.M.Zendesk released its Customer Service Benchmark analyzing more than 16,000 companies’ support and customer service interactions.
TechHack Affects Twitter, Tumblr And PinterestA hack of customer support service Zendesk has exposed some user data of three of the social Net’s biggest names.