United Airlines

United Airlines risks snack-lash after getting rid of stroopwafels on some flights

United Airlines doesn’t want to creep you out with its next app

American Airlines says no more snakes on a plane—or goats or ferrets or spiders

Four Times Companies Botched Crises As Badly As Facebook

From the BP oil spill to Uber’s very bad 2017, how these companies did or didn’t recover could give hints to Facebook’s future.

United Airlines at fault in dog’s death, brand reputation crashes again

Why Amazon Is Immune To Almost Any Boycott

While other companies are taking stands on the NRA, Amazon is staying quiet. Why doesn’t this lack of response hurt the e-commerce giant?

NRA Boycott Shows Why Brand Values Are A Vital Marketing Strategy

More than ever, companies need to know where they stand and how to talk about divisive issues.

Southwest Airlines will pay $15 million in price-collusion settlement

Here’s what major airlines are doing to help travelers escape Hurricane Irma, from fare caps to waivers

How A Laptop Ban Could Cause A “Summer Of Travel Hell” For Passengers And Airlines

It’s “off the table” for now but if the ban proceeds in the future, airports will turn into zoos and airlines stand to lose upward of $1 billion.

Ads Are Coming To NBA Jerseys. Here’s How Agencies Would Handle Them

Advertising creative directors speculate on how it might look when the NBA starts putting sponsor ads on jerseys in 2017.

Newark Airport’s New United Terminal Looks Like A Foodie Theme Park

FAA Grounds U.S.-Registered Dreamliners Until Boeing Fixes The Battery Problem

Is United Airlines Scamming Chicago Out Of $289 Million In Taxes?

Our Economy Is Mostly Services. But How Do You Design Great Service Experiences?

When overhauling a client’s relationship with its customers, Continuum’s Craig LaRosa adheres to a few core principles, from soliciting widespread input to always designing with future flexibility in mind.

The New United-Continental Logo: Flying a Little Too Close Together

Broken Guitar Has United Playing the Blues to the Tune of $180 Million

When the airlines smashed a songwriter’s guitar and refused to reimburse him, he got even by going viral.

United Airlines to Offer iPod and iPhone Connectivity