Jeff Johnson, the cofounder of the Arrivals, was trained as an architect and designed many things over the course of his career, from an airport to a museum to furniture to single-family homes. But in 2013, he launched a direct-to-consumer outerwear company that allowed him to bring his obsession with weaving together form and function into jackets and coats. The Arrivals creates outerwear designed to withstand the elements, but that's also aesthetically pleasing. There are modular parkas that can be taken apart, and reconfigured to face different weather conditions. There are cropped and ribbed-sleeve leather jackets. There’s a leather jacket with a large shearling collar that has been wildly popular with celebrities. Each of these items is designed to protect the wearer against the elements, and also last a long time. In fact, all of the coats are backed by a lifetime guarantee.
As a direct-to-consumer brand, the Arrivals is able to offer better value than some of its counterparts, with leather jackets starting at under $500. The brand’s direct relationship with consumers also means that it is able to gather feedback from customers. It the summer of 2018, it invited its most active users to The Arrivals design studio to participate in a two-week design workshop, using their input to shape upcoming product offerings. This brought to life the brand’s popular Moya III LMTD suede shearling.
In keeping with The Arrivals’ aesthetic focus, the brand’s pop-ups look like modern art galleries. For the 2018 holiday season, it set up 30 Dyson hair dryers in its pop-up as a kind of art installation, that also happened to demonstrate how wind resistant its jackets were.