Most Innovative Companies

Nice Systems

Inside an app, nobody can hear you scream—except the Israeli-based firm Nice Systems, whose customer-service solutions are used by 25,000 companies in more than 150 countries. Last year, it rolled out Mobile Reach, software that works in the background of banking, retail, and other apps and jumps in to help a user the minute she's frustrated. "Enterprises no longer simply pay lip service to customer service," says Nice's director of solutions marketing, Tamar Sharir.

Lists

2015: Banking, Money

2014: Top 50, Finance, Israel

Stories about Nice Systems

Banks Are Deploying Voice Biometrics So That You Don’t Have To Tell Them Your Mother’s Maiden Name Again

Nice Systems, one of Fast Company‘s Most Innovative Companies, is launching a voice biometric system for call centers to verify customers’ identities.

Banks Are Deploying Voice Biometrics So That You Don’t Have To Tell Them Your Mother’s Maiden Name Again

Impact

This app gives deaf users an on-demand ASL interpreter

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Creativity

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Co.Design

The iconic white T-shirt gets a 21st-century redesign

Low-CO2 food labeling will be the next ‘low fat’ craze

What’s the carbon footprint of your closet? This handy tool will tell you

Work Life

Employee salaries at a fast-growing startup: What are the going rates?

To get more done in four 6-hour workdays, do these three things

7 ways to deal with grief at work