Most Innovative Companies

Nice Systems

Inside an app, nobody can hear you scream—except the Israeli-based firm Nice Systems, whose customer-service solutions are used by 25,000 companies in more than 150 countries. Last year, it rolled out Mobile Reach, software that works in the background of banking, retail, and other apps and jumps in to help a user the minute she's frustrated. "Enterprises no longer simply pay lip service to customer service," says Nice's director of solutions marketing, Tamar Sharir.

Lists

2015: Banking, Money

2014: Top 50, Finance, Israel

Stories about Nice Systems

Banks Are Deploying Voice Biometrics So That You Don’t Have To Tell Them Your Mother’s Maiden Name Again

Nice Systems, one of Fast Company‘s Most Innovative Companies, is launching a voice biometric system for call centers to verify customers’ identities.

Banks Are Deploying Voice Biometrics So That You Don’t Have To Tell Them Your Mother’s Maiden Name Again

Impact

Inside the effort to map the world’s dying coral reefs from space

This podcast gives voice to working moms of all kinds—including sex workers

The rewilding: why wolves and bears are returning to Europe

Creativity

The original ‘Lion King’ had a racist hyena problem. The new film fixes that, with mixed results.

This fan-made, stop-motion ‘The Shining’ took 60 hours and 10,000 LEGOs to create

This grocery store is teaching its customers sign language

Co.Design

This fascinating graph shows how life in America has changed since 2003

The quest to bring urinal culture to women

Sorry Wall-E, this is now the world’s cutest robot

Work Life

What companies should do with the office mansplainer

This Lyft executive shares their secret recipe for keeping customers and drivers happy

My scarcity mind-set actually helped me become a millionaire