Most Innovative Companies

Nice Systems

Inside an app, nobody can hear you scream—except the Israeli-based firm Nice Systems, whose customer-service solutions are used by 25,000 companies in more than 150 countries. Last year, it rolled out Mobile Reach, software that works in the background of banking, retail, and other apps and jumps in to help a user the minute she's frustrated. "Enterprises no longer simply pay lip service to customer service," says Nice's director of solutions marketing, Tamar Sharir.

Lists

2015: Banking, Money

2014: Top 50, Finance, Israel

Stories about Nice Systems

Banks Are Deploying Voice Biometrics So That You Don’t Have To Tell Them Your Mother’s Maiden Name Again

Nice Systems, one of Fast Company‘s Most Innovative Companies, is launching a voice biometric system for call centers to verify customers’ identities.

Banks Are Deploying Voice Biometrics So That You Don’t Have To Tell Them Your Mother’s Maiden Name Again

Impact

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London is going to use heat from the Underground to help heat its homes

NGOs need business’s help: Here are the best ways to offer support

Creativity

A shocking 73% of stories on LGBTQ websites are being flagged as unsafe for brands, survey says

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The Jennifer Lopez-Constance Wu movie ‘Hustlers’ shows how the world runs on strip club rules

Co.Design

This smart toilet seat monitors your heart health through your gluteus maximus

Another reason to silence your notifications: They could alter your memory

Fabric dyes are a toxic problem. These beautiful alternative colors are made out of food waste

Work Life

When your body calls time-out

What to do if your boss is professionally ‘breadcrumbing’ you

The five-minute email rule completely transformed the way I work