Most Innovative Companies

Nice Systems

Inside an app, nobody can hear you scream—except the Israeli-based firm Nice Systems, whose customer-service solutions are used by 25,000 companies in more than 150 countries. Last year, it rolled out Mobile Reach, software that works in the background of banking, retail, and other apps and jumps in to help a user the minute she's frustrated. "Enterprises no longer simply pay lip service to customer service," says Nice's director of solutions marketing, Tamar Sharir.

Lists

2015: Banking, Money

2014: Top 50, Finance, Israel

Stories about Nice Systems

Banks Are Deploying Voice Biometrics So That You Don’t Have To Tell Them Your Mother’s Maiden Name Again

Nice Systems, one of Fast Company‘s Most Innovative Companies, is launching a voice biometric system for call centers to verify customers’ identities.

Banks Are Deploying Voice Biometrics So That You Don’t Have To Tell Them Your Mother’s Maiden Name Again

Impact

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Creativity

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Co.Design

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Work Life

This is the best method for evaluating someone’s job performance

I went to prison at 17. Here’s what I wish employers knew about people with records

Hiring managers use a screening tool that’s dangerous and possibly illegal