Most Innovative Companies

Kaiser Permanente

The World's Most Innovative Companies 2017

To address the problem of long wait-times at medical offices, Kaiser Permanente has invested heavily in technology for patients to schedule a virtual office visit. While other physician groups have hesitated to embrace a novel technology, Kaiser Permanente views it as a means to reduce the cost and improve the quality of care. The health system has now conducted 59 million telehealth visits in the past year, and all of its doctors now offer secure messaging and have completed some video visits. Kaiser Permanente has been an example to other health players by driving awareness of the potential benefits of digital care. Moreover, it announced in 2016 that it is opening a new medical school to teach would-be doctors about how to leverage new technologies in local communities and care for an increasingly diverse patient population. The first class is expected to enroll in 2019.

2017: Health
public or private: Private
staff: 195,000 employees; 18,600 physicians
users: 11.7 million members
headquarters: Oakland, California
Kaiser Permanente On The Web
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