Does Your Company’s Video Have a “Mismatch” Problem?

A “mismatch” problem?”

A “mismatch” problem?”


What the heck is that?

I had the same question as I watched Malcolm Gladwell’s recent video presentation at the 2008 New Yorker Conference.

What exactly is a “mismatch” problem?

According to Gladwell, a mismatch happens “…when the criteria we use to assess someone’s ability to do a job is radically out of step with the actual demands of the job itself.”

Malcolm’s main example points to how professional sports teams hope to draft the next future legends by measuring an athlete’s performance. The problem is these tests often fail. Why? Because the tests are measuring the wrong things. Real life is more complex than a series of tests.

Re-framing the “mismatch” problem


This got me thinking. What would happen if we re-framed Malcolm’s “mismatch” problem to your company’s video story? We would have something that looks like this:

A company’s video has a “mismatch problem” when the video story we think we need to produce is out of step with the video story our audience wants to know.

Does your company’s video have a mismatch problem?

It’s tempting to think you have the correct perspective (or criteria) to assess the demands of your audience. Perhaps you do; perhaps not.

How to avoid a mismatch

Here are a few questions you might want to think about to see if you have a mismatch or before your organization produces its next video:


•    Is your brand assumption in alignment with your audience’s perceptions?
•    Are your core values being expressed and resonating with your audience?
•    Are your passionate employees sharing emotional content?
•    Does your story reflect your audience’s expectations?
•    Can you commit the resources to support your efforts and expectations?


What do you think? Would you add or change any questions to this list?

Veteran filmmaker Thomas Clifford helps Fortune 100’s to nonprofits who are stuck, frustrated, losing employees or market share because they can’t breathe life into their brand story. He believes remarkable organizations deserve remarkable films. Check out Tom’s full bio for links to his podcasts, interviews and manifestos. Tom produces films with passion and purpose at Moving Pictures, a firm connecting companies and audiences through compelling visual communications.


About the author

Thomas Clifford is an award-winning marketing/branding filmmaker turned B2B copywriter and content marketing writer. Tom’s copywriting focuses on jargon-free marketing articles, landing pages, sales pages, special reports and B2B case studies. He has spent 25 years solving difficult communication challenges for Fortune 500’s, national and local non-profits