AOL’s Bad Service Inspires a Startup

If you’ve ever been thwarted in your attempts to reach a live customer service agent by Byzantine phone menus that led you in circles, then you understand Eric Strand’s pain. Eric, himself the founder of a top 500 E-commerce site, became so frustrated with the runaround he got while trying to cancel his AOL account that he launched, a website dedicated to helping people get around the phone trees and talk to real service reps. Only six weeks old, the site has already developed a loyal following.

Click below to listen to my interview with him.

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