I’ve been working on a new logo for my Mogulette Blog (coming soon!)
which has led me to think a lot about my brand and what direction to
take it. I get so confused by all the different aspects of my business
and how they’re changing and how (or if) to connect them to one
another. So I checked in with my branding guru, the very talented Romana Mirza (who is founder of her own firm, Studio Pinpoint)
to shine some light on these matters. Her recommendation for
entrepreneurs that are still testing their product/service mix is to
start out by making a list of words. Here’s what she had to say:
a 3-dimensional perspective that all visionary leaders need to have
when building their brands. First you review the strengths of your competitors, then your own and finally those of brands outside of your
1. Competitive landscape:
Know what your competitors are offering. Not just the factual details
like price, selection, service delivery, etc. but also the language
they use – “fastest”, “best quality”, “luxury”, “softest”, “tastiest” –
whatever it is. You will find that all your competitors speak the same
way. Note these similar phrases and descriptive words. If you don’t
have a competitor then fast forward to a time when you become really
successful and try to figure out which companies will want to jump into
your space and become your competitors, and summarize their language
and common phrases.
2. Look inside:
Define your character, your personality, what’s unique or quirky about
you – how are you are different from the next person. This is hard to
do and that’s where working with a brand strategist really helps. Ask
your friends, your colleagues, your partners. Make sure to get them to
tell you what is unique about you in all the different areas of your
life: family, work, business partners, friends, acquaintances, etc.
Note the differences, the unique attributes. I really liked Strengths Finder 2.0 by Tom Rath – it’s a great way to get an objective view of your strengths.
3. Benchmark: Look
for your favorite brands in industries outside of your business. For
instance I was hired to do the brand repositioning for a very large
office furniture manufacturer. This company appealed to the masses and
offered nice design, so I looked for an established brand that had those same qualities to see how they went to market with their designs and how they targeted their customers. Kenneth Cole, which was in a totally different field, ended up being my benchmark. Study
your favorite brands, whether it’s a tennis racquet manufacturer,
clothing designer, a soap company or a car company. Look at their
websites, note the language they use to speak to customers, figure out
what you like about how they present themselves to you and take note.
Once you complete noting the three dimensions, lay out what you found in front of you.
This is where you’ll see your brand coming together. Your business may
be in flux, your distribution model may change or your financing
methods may vary but one thing is certain – no matter how many
structural or operational changes you make, your brand should always remain consistent.
This is the most important part. The brand must reflect who you are,
your core values, the core culture of the company you are building. In
the early stages the three-dimensional perspective will give you that.
I then asked Romana for guidance in helping “slashers” like myself
(people with multiple slashes in their job titles) to create our
brands. Specifically I wanted to know if it was better to tie in the
different roles we play into one single brand, or create separate ones
for each. Here’s what she said:
Develop a brand
strategy. This is where you create an “organizational chart” of your
different areas of expertise. If in doing this exercise one emerges as
the “parent skill” then your other slashes will become subsets of that.
If they truly emerge as individual silos then your brand effort may
also have to be individualized. Write your strategy – it will determine
your “go to market” approach.
Romana says there millions of
dollars spent on marketing and brand strategies that don’t work. “Most
of the time campaigns are so out of touch from the intent and culture
of their organization they don’t even make it to market.
Then a company has to invest even more money to try to get it right,
but by that point they are so fatigued they just launch whatever comes
next. We need to change that,” she adds.
Here’s her list of 4 branding pitfalls to watch out for:
1. Avoid “standard industry language”.
If everyone is talking about luxury, quality and craftsmanship then you
should use other words like elite or best-in-class, care,
attention-to-detail, and skill.
2. Don’t be something you’re not.
Some new companies take on a persona, a brand personality that is not a
reflection of who they truly are. People will want to be seen as
“worldly and exciting” when they are really “approachable and skilled”.
Don’t get caught in the ad agency ‘fast talk’ and adopt an ad campaign
or look that doesn’t reflect who you are.
3. Don’t go in blindly.
It shocks me how little knowledge entrepreneurs have of their
competitive marketplace. Everyone starts a business thinking they have
the most unique product. If that is the case then study those companies
that are going to come after your market share once they see how
successful you’ve become.
4. Be strategic.
Throwing an identity and company name together without understanding
the strategic implications of how the business is going to grow and
what it is going to look like when you get there feels like you are
accomplishing a lot in the moment. But then once you get there – to
your future state – you realize all the mistakes you made. I work with
many, many entrepreneurs – all in their 50’s – who didn’t focus on long
term strategy in their 20’s, 30’s or 40’s when they launched their
businesses so now they have to do everything all over again.
Branding takes a lot of soul searching and self-analysis and may be the last
thing you want to do when there’s so many other pressing matters to
take care of for your business, but all that precious time spent in
careful thought and planning will definitely be worth it.
What are your favorite brands, and why? Please share!
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