Recent reports indicate that 35% of Americans are afraid that artificial intelligence will make their work redundant. Indeed, ChatGPT has already replaced some workers. And while the AI boom has undoubtedly brought some benefits to workplace productivity and efficiency, it is perhaps more important than ever to recognize and highlight the value that only humans can bring.
The fundamental nature of our work might be about to change due to advancements in AI, but that doesn’t mean human workers are all going to become obsolete. AI is just the latest in a long line of technological advancements that have revolutionized the workplace, such as the emergence of word processors, the dawn of computerization, mechanization before it, and automation after. These advancements didn’t obliterate office jobs and send workers home. Instead of eliminating jobs, these innovations have made us more efficient and freed us up to do the more creative, engaging work we crave.
As a leader whose product supports 95% of Fortune 500 companies, I have witnessed the importance of harnessing human strengths to build the most effective, inclusive, and productive teams—long before the age of generative AI.
Based on my experience, here are five human strengths that will remain indispensable and cannot be replaced by AI.
Creativity
True creativity surprises us, offering unexpected ideas that challenge our thinking. AI is designed to give us what we expect and to meet our needs, and lacks the capacity to surprise us or come up with something unexpected that has true meaning and value. However, humans possess the capability for creative thinking and brainstorming, providing new ideas that drive innovation and solve problems.
Innovation
AI can produce outputs that imitate creative thinking and innovation, but it’s not the real thing. Currently, AI is not capable of originality because AI “thinking” still needs to be tethered to reality. True innovation requires human imagination to solve a problem, envision a solution, and see beyond the horizon to identify emerging ideas, technologies, and risks that no one else has ever thought of before—that is at the core of true innovation.
Leadership and mentorship
Part of being successful in an industry is having a network and making authentic connections. While AI can provide one-off suggestions about how to handle a situation, it cannot truly be a mentor and provide the ongoing support needed to nurture a career.
The core of good leadership is listening to and understanding employees. While AI can provide advice for being an effective leader, thoughtfully and effectively leading a team, managing dynamics, adapting to a team’s rhythm, and building ideas based on the strengths and goals of its individual members, simply cannot be replaced by an AI algorithm.
Collective intelligence
Creating more opportunities to collaborate in the workplace is vital to a successful business. AI uses technology to learn and “think”—but it does this in a vacuum. The workplace thrives on collaboration. Every team member has a unique perspective based on past experiences and earned knowledge. When coming together as a team, these different perspectives help drive results. AI will never be able to replace collaboration and collective intelligence.
Connecting the dots
Many AI tools bring the promise of being able to take almost any task in the workplace and automate it (and therefore bring greater efficiency). But most AI large language models currently require a prompt, for the parameters to be described thoroughly, and often many attempts to be made.
Cognitive science (the science of human and machine “thinking”) describes problem solving as a cycle. AI can execute solutions to individual phases of the cycle, but struggles to go from one to the other. Crucially, without a prompt, AI has no need to begin a cycle in the first place. AI doesn’t have the ability to connect different concepts and ideas together. It relies on humans to do that. Rather than AI taking our jobs, maybe the near future looks like us becoming micromanagers to a machine. The prompt is the point.
Recognizing these human strengths—creativity, logic, collaboration—and creating a work environment in which team members feel valued and confident in sharing their ideas, is essential for building the most effective, engaging, productive, and enjoyable workplace.
Humans possess unique skills that machines cannot replicate, setting us apart from AI. While AI continues to reshape the modern workplace, it serves as a tool to enhance productivity rather than replace human contributions. Understanding and nurturing these human strengths is critical for achieving successful business outcomes in an AI-driven world.