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PAID CONTENT

Empathy on demand: Why digital innovations drive customer relations forward

Shivani Govil offers a forward-thinking approach to businesses trying to stay close with their customers in the era of automation.

Many companies worry that going digital means losing touch with customers turning to AI over humans to address their needs. But what if these technologies could actually preserve empathy in business, or even promote it? Shivani Govil, Chief Product Officer, CCC, explains how digital transformations can create more time and opportunity for businesses to connect with their customers on a more personal and proactive level.

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