Wells Fargo online banking customers have been running into difficulties with the company website.
The financial services giant blames the problems on high volumes and says it won’t affect stimulus payments with a March 17 effective date. Those checks were credited to accounts today.
The issues began this morning, and by 11:53 a.m. ET, the San Francisco-based business was on social media to calm its clients.
Delivery of the third round of stimulus checks from the federal government began today for millions of Americans with direct deposit, regardless of whom they bank with.
“We’re sorry some of our customers may continue to experience an issue with online banking. We’re working hard to resolve the matter ASAP and will post additional updates here,” reads a Wells Fargo tweet earlier on Wednesday.
By afternoon, the bank said it had fixed the issue. “Our technical teams have resolved the issue and customers should now be able to access online banking again,” a spokesperson told Fast Company. “We apologize for the issue.”
Banks and credit unions were required to make those funds from the Internal Revenue Service available to “tens of millions” of account holders by 9 a.m. local time today, according to the National Automated Clearing House Association, which handles direct deposits and direct payments in the United States.
The $1.9 trillion American Rescue plan was signed into law last week.
Wells Fargo also experienced an outage in February 2019, the result of a power shutdown triggered by smoke at one of its data centers.
This post has been updated with Wells Fargo’s most recent statement.