For Fast Company’s Shape of Tomorrow series, we’re asking business leaders to share their inside perspective on how the COVID-19 era is transforming their industries. Here’s what’s been lost—and what could be gained—in the new world order.
Julie Ann Overcash, vice president of human resources and director of global rewards and talent retention at Intel
Before the pandemic, thankfully, we were already [realizing] that the workforce is changing, and we went from an [annual] performance evaluation review system with ratings to one that measured your results in a conversation-based program. We wanted our performance management strategy to be about conversations connecting managers and employees throughout the year. We got rid of ratings and focused on where we could appreciate and coach our employees around three core elements, which are results, culture, and learning.
Why those three? Because results is actually what you’re doing every day. We obviously want to ensure that we’re continuing to deliver for our customers. But we want to ensure that we are creating the culture that we want to have for the future. We know that when you have a more inclusive culture, you’re getting more ideas across the table, you’re going to be more productive. And so we measure it within those conversations. How we work together is just as important as the results. The last element was [about] caring for our employees, not just for today, but the future. How do they grow in their career? How do we help our employees continue to learn and be more agile during COVID? How do they work from home? How do they connect?
Julie Ann Overcash of Intel
We got rid of ratings and focused on where we could appreciate and coach our employees.”
Most leaders are having those [talks] either monthly or sometimes biweekly with their employees. And also in the moment. We know those conversations were happening with 97% of our [110,000] employees. To us, that’s great success. We continue to focus on not just the acceptance of the new program, but also the quality of the conversation.
Vadim Tabakman, director of presales at Nintex
Before the pandemic, we were probably doing a [formal] performance evaluation roughly every six months or so [for all 500 employees]. We officially measured things like: How many demos did you work on? Did you build any different types of demos? Were you involved in any other events, speaking events? There also has to be a discussion around how many of those opportunities actually [led to a sale].
When it comes to presales, we’re constantly learning so that we can provide a better service to the sales team and our customers. Part of that is going out on-site and presenting, doing events with the partners, or technical enablement sessions in person. So a lot of that has essentially stopped.
Everything is now virtual. I think what’s happened since we all went remote is that the communication has increased. [Our presales team has] way more calls, way more discussions, way more enablement sessions, and they’re getting way more organized because you want to make sure you’re not overlapping and doing and talking about the same thing over and over again.
[Earlier this year] we started to do quarterly reviews. We set monthly goals, and then every quarter we’re meant to meet up with our employees and go through them [and set new ones]. What I found is, although the performance reviews are important, it’s really come down to a slightly different tack in the way that I communicate with my teams. I have a lot of one-on-ones, essentially every week. And I think it’s important to catch [performance issues] early on rather than wait three to six months. It’s important to make sure that you’re honest, that you tell your employees, “This is where we feel like you need to improve. Let’s put together a plan on how we can improve that.” It’s not about putting somebody down. It’s actually saying, “I want you to be successful. Because if you’re successful, the company is successful, so what can we do to make it easier?”
Vadim Tabakman of Nintex
It’s not about putting somebody down. It’s actually saying, ‘I want you to be successful.’ ”
I don’t think that a lot of the stuff that we’ve now learned and implemented is going to change. We’re going to continue having this more regular communication. We will still do the performance reviews, but I think a lot of [the conversation] is going to happen earlier.
Elaine Varelas, managing partner at Keystone Partners
We did have a very formal annual review process. We had some managers who were very insightful, and performance indicators were very clear. Accounting, finance, those [departments] have very clear metrics, very clear deliverables. Business development, account management, same thing. There were other roles where managers were less comfortable identifying what the performance metrics are that they need to see out of a job.
Now we’ve become more adept at seeing what it is that we’re really trying to accomplish, what it is that we’re trying to increase. Communication has increased dramatically. The town hall meeting takes place every two weeks.
[Another thing] that we’re paying attention to is flexibility. We have people who are working 7 a.m. to noon and then taking three hours off for childcare and then coming back to work. And not everybody needs that, but the people who do are able to get that because it’s about outcome. Your responsibilities here are the things that we need to see accomplished. And we need to see those accomplished in, you know, a 24-hour time frame. So we don’t really care [which hours].
Elaine Varelas of Keystone Partners
We’ve become more adept at seeing what it is that we’re really trying to accomplish, what it is that we’re trying to increase.”
Trying hard is not enough. It’s your deliverable. The feedback needs to be there to help you improve that performance. It can’t just be about employees [being] at their desks or the fact that, you know, politically astute employees get in before their boss and leave after their boss. That has nothing to do with anything anymore.
Cara Brennan Allamano, SVP of people, places and learning at Udemy
For the last two to three years, I would say we’ve moved into a formal performance management process. Twice a year, we share feedback, both from the manager and from employees and colleagues. We also have what we call a total rewards view, which is a compensation review. We have 900 employees globally and went fully remote in March.
A big part of what’s different now is how we’ve set goals for the company. We have to look at the actual capability of the human resources that we have. We can see through our goal-setting process if people are feeling like they’re able to be really productive.
And people are feeling very productive at home. But there are definitely individuals who have had their own challenges personally. If they’re taking care of kids [in] school, family members, we want to adjust their goals—goals that they can meet and achieve, and even overachieve. We have had, for example, parents reduce their schedules in order to accommodate their family needs. And of course in that scenario you would reduce the objectives. So what follows from there is that they are being evaluated differently. Depending on the role and where they are in the world [their compensation] might be [reduced].
Cara Brennan Allamano of Udemy
Our real concern is around innovation and creativity.”
More from Fast Company’s Shape of Tomorrow series:
- The leaders of the Mayo Clinic, Cleveland Clinic, Doctors Without Borders, and more tell us how healthcare is being transformed by the COVID-19 pandemic.
- Is advertising really dead? Here’s how the leaders of Droga5, TBWA, Wieden+Kennedy, and more are inching forward.
- The retail Armageddon may have finally arrived. Here’s what top executives at Nike, Athleta, and more believe it will take for stores and brands to make it through.
- Insiders at LinkedIn, Glassdoor, and Jobcase tell us which companies will be hiring, what skills will be important, and how the workplace of the future will change.
- How COVID-19 has changed investing, according to VCs at Sequoia, Insight, Forerunner, 500 Startups, and more
- Architects and urban planners from Gensler, Harvard, and Bloomberg Associates explain the changes coming to our shared spaces.
- Insiders at Burning Man, Broadway, Meow Wolf, and more describe how the live events industry will emerge onto a new stage.