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Most of us in the world of business have been taught to think of innovation in its adjective form. "What an innovative product!" or "Let’s get someone more innovative on our team." When thought of merely as a modifier of some other activity or thing, the power of innovation is dissipated, at least in this author’s mind.

BY Mike Wittenstein1 minute read

Most of us in the world of business have been taught to think of innovation in its adjective form. “What an innovative product!” or “Let’s get someone more innovative on our team.” When thought of merely as a modifier of some other activity or thing, the power of innovation is dissipated, at least in this author’s mind.

Innovation IS the thing. Innovation achieves strategic value (i.e. it’s worth more and has a permanently positive effect) when it becomes an intrinsic part of the organization. When it becomes a business artifact like a balance sheet, scorecard, or water fountain in the hallway. When it becomes a capability others can depend on.

Focusing on innovation as a core capability of the business yields an elevation in status equal to a company’s other core operations. Think 3M = Scotch tape. Think 3M = Innovation. Designating innovation as a capability in your organization creates focus, designates budget, requires governance, and specifies performance metrics. As a capability, innovation becomes connected to most other parts of the business. From these connections it gains strength.

So, the next time you’re in a conversation and the word “innovation” appears, pause for a moment and think. Is the word being used as merely an adjective or is the conversation about something more important and more valuable. Your company’s innovation capability, its core value-generating asset and, possibly, its very reason for being.

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ABOUT THE AUTHOR

For two decades, Mike Wittenstein has helped business leaders around the world differentiate their brands by dramatically improving their customer experience. In the process, those clients have gained market dominance, increased their sales, and/or discovered new, unexpected revenue streams. More


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