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  • 02.18.08

When did my customers change?

Are you listening to your customers (including their complaints)? Some companies despise their problem customers and wish they would go away. Companies changing the game of customer service are listening to their customers and providing innovative ways to serve them. Your customers are sophisticated and demand more from your products and services. These multi-channel customers are combining the best interaction experiences from every place they go and expecting you to provide it too.

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