• 2 minute Read

Do I really know my customers?

If you cannot answer this question, chances are you are losing them and do not know it. To know more about your customer you have to spend time analyzing your customer information. Items such as demographics, behavioral trends (paying late, calls into your contact center, use of on-line tools), method of contact (home phone, cell phone in the car, work phone, On-line) as well as complaints and suggestions.


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