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  • 02.13.08

Consumer experience: who cares?

Some companies get this, some don’t. Maybe the bottom line is good without "wasting" time on happy customers? As Merlin Mann once said, his cellphone provider’s motto is "We’re not happy until you’re unhappy".  I’ll tell you who cares the most in my experience: American Express.

Some companies get this, some don’t. Maybe the bottom line is good without “wasting” time on happy customers? As Merlin Mann once said, his cellphone provider’s motto is “We’re not happy until you’re unhappy”.

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 I’ll tell you who cares the most in my experience: American Express.

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The Internet is here as a tool to entertain, to elevate society and to improve the quality of the lives of all, not just the empowered few.

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