It’s been great fun to serve as a guest-blogger on the Fast Company Web site, and to have a “virtual soapbox” for the ideas in our new book, Mavericks at Work. In the book, and over the course of this week, I’ve made the case as forcefully as I know how that you can’t do big things in business if you’re content with doing things a little better than your rivals.
That’s the central message behind the performance of every company we visited and every executive whose work we explored in this manifesto and in our book. To help you put our messages to work, I thought I’d finish the week with ten questions for you that that amount to a maverick challenge. I hope you’ll think about them, talk about them, and work to answer at least a few of them.
1. Is there a distinctive and disruptive sense of purpose that sets you apart from the competition? The best companies are the ones that stand for the most original and compelling ideas. What ideas are you and your company fighting for?
2. Can you be provocative without provoking a backlash? There’s a difference between challenging the status quo and inviting retribution from rivals that are bigger, richer, and more ruthless than you. One key test of any would-be disruptor if whether he or she can also be a convincing diplomat.
3. If your company went out of business tomorrow, who would miss you and why? We first heard this question from advertising maverick Roy Spence, who tells us that he got it from Jim Collins of Good to Great fame. Whatever the original source, the question is as profound as it is simple — and worth taking seriously.
4. Are you the kind of person that other smart people want to work with? If you expect outsiders (or even colleagues) to share their best ideas with you, then don’t be surprised when they expect something in return. It can be money, it can be recognition, but more often than not, what draws people into open-source projects is the chance to push themselves and develop their skills.
5. Can you make innovation fun? Ideas are serious business, but if you’re working to tap the brainpower of outside-the-mainstream contributors, then you have to work to keep your open-source project colorful, dramatic, and energetic.
6. Do you treat different customers differently? If your goal is to establish a psychological contract with customers, then almost by definition you won’t appeal to all customers. One test of how committed a company is to its most important customers is how fearless it is about ignoring (even offending) customers who aren’t central to its mission. Not all customers are created equal.
7. Why should great people join your organization? The best leaders understand that the best rank-and-file performers aren’t motivated primarily by money. Great people want to feel like impact players inside their organizations. Great people want to be surrounded with and challenged by other great people. Put simply, great people want to feel like they’re part of something greater than themselves. Does your company give them that chance?
8. Do you know a great person when you see one? From At organizations that are serious about competing on talent, who you are as a person is as important as what you know at a moment in time. That is, character counts for as much as credentials. Do you know how to conduct a character test?
9. Does your organization work as distinctively as it competes? It’s a simple question with huge implications for productivity and performance. Leaders who are determined to elevate the people factor in business understand that the real work begins once talented people walk through the door. HR maverick John Sullivan says it best: “Stars don’t work for idiots.”
10. Are you learning as fast as the world is changing? We first heard this question from Gary Hamel, the world-renowned strategy guru, and it’s the ultimate challenge for any executive or entrepreneur. The best leaders we’ve met, regardless of their age, experience, or personal style, have all been insatiable learners. In a business environment that never stops changing, you can never stop learning.
William C. Taylor co-founded Fast Company. His book Mavericks at Work: Why the Most Original Minds in Business Win, written with Polly LaBarre, was published October 2.