advertisement
advertisement

Products We Love, Products That Bite

I had a mortifying experience last week at the MIT Media Lab. There I was, earnestly discussing the important research of a learned professor when my new cellphone starting ringing. I reached down to shift it to vibrate, but the button’s function had changed in the new model, and the damn thing wouldn’t shut up. For several humiliating moments, I sat there, flummoxed by this miserable little gadget.

I had a mortifying experience last week at the MIT Media Lab. There I was, earnestly discussing the important research of a learned professor when my new cellphone starting ringing. I reached down to shift it to vibrate, but the button’s function had changed in the new model, and the damn thing wouldn’t shut up. For several humiliating moments, I sat there, flummoxed by this miserable little gadget. It made me start thinking about all the machines that torment me in my life: the hideous remote that never quite turns off the TV, but sends it into some somnolent state; the stereo system whose clock won’t stop flashing; the travel web site that invariably gives me an error message just when I’m ready to hit “buy!”

advertisement

What products would you nominate to a customer experience Hall of Shame? Conversely, which do you love? (my iPod, TiVo , and Cuisinart come to mind.) Would love to hear your suggestions for an upcoming story.

advertisement
advertisement
advertisement
advertisement

About the author

Linda Tischler writes about the intersection of design and business for Fast Company.

More