Flashback (1 year ago this week): Donna William’s wrote an excellent article Department of Airport Security on navigating through airport security.
Now, in almost 30 years coaching leaders to eliminate negativity in their professional and personal situations, this case study takes the cake!
Last week at the Los Angeles Airport (LAX), my wife was next to scan her carry-on bags. As she walked through the security gate, she heard a scuffle and turned to see a man pushing past others to get through the screening faster. (Haven’t we have all wanted to do that?
What happened next (ethnicity details removed here — suffice to say he matched her profile):>
My wife told me while security did little to calm the agitated others, they were direct about him showing his boarding pass and putting his shoes on the belt as they would set off the walk-through alarm.
He responded something about his “right” to keep his shoes on and raced through the gate pushing past her and the security guards who tried to stop him for a manual search. No security officers visibly chased after this man and it did not appear they radioed others.
He sped off on his way and left my wife and many others with jaws dropped at the security breach they had just experienced firsthand.
Over to you… do post similar experiences and “next-time strategies” here to benefit others.