Over at Wharton’s web site, they’re talking about how there’s no Toyota in retail. Unlike industries like cars, airlines (Southwest), or hotels (Ritz-Carlton, say), there’s no model of customer satisfaction in the retail world. Four operations experts at Wharton are trying to define that model, pointing to inventory management and happy customers as the keys to creating the ideal retailer. Neither of those are big surprises, but I’m curious: Which retailer is worth aspiring to? Who do you think is the Toyota of retail?
collectionsInnovation FestivalCurrent Issue
World Changing Ideas
New workplaces, new food sources, new medicine--even an entirely new economic system.
The major tech ecosystems that battle for our attention and dollars.
What’s next for hardware, software, and services.
The brave new world of automation, from AI to drones.
How our urban centers are building toward the future.
Most Creative People
See members of our Most Creative People in Business community: leaders who are shaping the future of business in creative ways.
An award-winning team of journalists, designers, and videographers who tell brand stories through Fast Company's distinctive lens.