advertisement
advertisement

Customer Management Metrics

A recent study conducted by AMR Research has indicated some interesting trends in customer management. Bottom line: More than 25% of IT budgets will be dedicated to managing customer relationships, and half of the responding companies will increase their budgets.

We’re currently seeking Fast Company reader input for our 2005 Customers First Awards. Where do you see clear investments in customer service? How does your company invest in customer management?

HR