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  • 06.24.05

Keeping Customers, Creatively

Concerned about losing your customers? Maybe you need to find a new way to work with people and teams who’ve grown beyond your existing products and services. Ebay has done just that.

Concerned about losing your customers? Maybe you need to find a new way to work with people and teams who’ve grown beyond your existing products and services. Ebay has done just that.

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Rather than lose experience, high-volume vendors to their own online storefronts — fancy that — Ebay has found a way to keep working with vendors, even as they go independent. The plan? Ebay will provide a suite of online commerce tools and charge users between $6.95 and $249.95 a month depending on the depth of the tool set.

It’s important to keep working with former employees. How do you keep working with former customers?

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