Current Issue
This Month's Print Issue

Follow Fast Company

We’ll come to you.

Have you had a bad customer service experience like Chuck? We'll be sure to ask again once we launch this year's Customer Experience Awards, but for now, mope — or stride self-righteously — on over to the Rip-Off Report, an online service that collects and archives customer complaints.

While it's unclear whether the service actually shares reports with the businesses in question, scanning the site is a fun — and somewhat productive — exercise in customer experience voyeurism. Equal parts sour grapes and caveat emptor.