Good customer service is at a premium these days, from the Starbucks barista around the corner to the IT help staff in Bangalore. So it was interesting to read their side of the story, in this case, through the eyes of a bouncer in New York. His lascivious, yet literate postings on dealing with the rocket scientists that pass through the doors of his club are a good, if not-entirely-safe-for-work reminder that sometimes, the customer can be wrong.
World Changing Ideas
New workplaces, new food sources, new medicine--even an entirely new economic system.
The major tech ecosystems that battle for our attention and dollars.
What’s next for hardware, software, and services.
The brave new world of automation, from AI to drones.
How our urban centers are building toward the future.
Most Creative People
See members of our Most Creative People in Business community: leaders who are shaping the future of business in creative ways.
An award-winning team of journalists, designers, and videographers who tell brand stories through Fast Company's distinctive lens.