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The Other Side of Customer Service

Good customer service is at a premium these days, from the Starbucks barista around the corner to the IT help staff in Bangalore. So it was interesting to read their side of the story, in this case, through the eyes of a bouncer in New York. His lascivious, yet literate postings on dealing with the rocket scientists that pass through the doors of his club are a good, if not-entirely-safe-for-work reminder that sometimes, the customer can be wrong.