Joe Queenan, a writer usually found in the pages of such magazines as Esquire, contributes a solid piece to Chief Executive‘s May issue. “Putting Your Angriest Customers to Work.” Queenan recounts an anecdote about a leader who shut down an office, enlisted some of the company’s best customers, and asked them to employees know what they thought of the company’s performance and quality.
collections
NewsletterCourses and LearningAdvertiseCurrent IssueFast Government
The future of innovation and technology in government for the greater good
Most Innovative Companies
Fast Company's annual ranking of businesses that are making an outsize impact
Most Creative People
Leaders who are shaping the future of business in creative ways
World Changing Ideas
New workplaces, new food sources, new medicine--even an entirely new economic system
Innovation By Design
Celebrating the best ideas in business