Confusion at Work

The Wharton Leadership Digest offers a solid piece about confusion in the workplace — and whether leaders can still lead when they don’t totally know what’s going on — or why. Among Kim Marshall’s advice points:

  • Embrace your confusion
  • Assert your need to make sense
  • Structure the interaction
  • Listen reflectively and learn
  • Openly process your effort to make sense

How do you handle confusion in your work? Do you hide it?