Karen Stone mentioned an innovative approach to the dining experience in her blog Decent Marketing. Citing Kathleen Ream’s review of eating at Herbfarm in Washington state, Stone posits that improving the eating experience could bode well for restaurants.
Burger King aside, I agree. So I’d like to turn the question to you, Lou: What have you seen in or learned from the restaurant industry? What eating experience lessons and ideas can be applied to other businesses?