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To India with Love (and a PC)

Leave it to Conan O’Brien to find the hilarity in a topic as complicated and controversial as outsourcing. In a recent segment, staff writer Andy Blitz answers the question, what it’s like to visit one of those tech-support centers located halfway around the world?

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Leave it to Conan O’Brien to find the hilarity in a topic as complicated and controversial as outsourcing. In a recent segment, staff writer Andy Blitz answers the question, what it’s like to visit one of those tech-support centers located halfway around the world? He lugs his monitor and hard drive to India to track down Sharon, a help-desk technician for NBC, so that she can eliminate the pop-up ads flooding his PC once and for all. He wanders the streets looking for the NBC office, his computer balanced on his head like a water jug. He whines about pop-up ads to his rickshaw driver. He joins in a game of cricket. Finally, he arrives at the call-center cubicles, meets Sharon and promptly falls in love (a common reaction after being rescued by an IT specialist).

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Silly? Sure. But there’s something undeniably satisfying about putting a face to that disembodied voice on the line.

About the author

Chuck Salter is a senior editor at Fast Company and a longtime award-winning feature writer for the magazine. In addition to his print, online and video stories, he performs live reported narratives at various conferences, and he edited the Fast Company anthologies Breakthrough Leadership, Hacking Hollywood, and #Unplug

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