In response to a recent article on improvements in customer service, Fast Company reader brought to my attention an article she wrote earlier this year. C+RM, What’s the Plus? contends that business leaders shouldn’t necessarily focus on traditional CRM in terms of managing customer relationships — but that they should concentrate on C+RM, Cherish and Respect Management.
The Most Innovative Companies
The top 50 companies in entertainment, media, sports, technology, and more.
Most Creative People
Meet this year's inspiring leaders.
Innovation By Design
A showcase for ingenious design solutions.
Future of Philanthropy
Inside The Changing World Of Giving
World Changing Ideas
New workplaces, new food sources, new medicine—even an entirely new economic system.
The apps, tips, tactics, and brain hacks to help you work smarter instead of harder.
An award-winning team of journalists, designers, and videographers who tell brand stories through Fast Company’s distinctive lens.