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Service Survey II

Earlier this month, Marcia Yudkin conducted a survey about working with difficult clients and customers. The results — which are now available — are interesting.

Here are the top five client challenges:

  • Exhausting to deal with: 63%
  • Impossible to please: 51%
  • Kept trying to get free advice: 46%
  • Whiny, complaining, always negative: 41%
  • Asked for changes after project supposedly finished: 40%

Even more interesting are the comments, advice, and perspectives of respondents. Lots of food for thought!

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