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Taking a Stand Against Spam II

We’ve all been frustrated working with a person or company at one time or another. We’re all irritated by junk mail and spam. But no matter how persistent telemarketers may have been, this is not the best way to release consumer frustration.

Customer service representatives are trained to handle angry customers. Perhaps we need to flip that around and consider some anger management. How can we better work with slow-to-respond customer service representatives?