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Getting a Rise Out of Something

Verizon customers were shocked recently when they received a mailing to say their phone bill was on the rise. When they called to complain at a number provided in the mailing, they were likely further shocked when connected to an adult phone line. I wonder if the person who answered the sex line sounded anything like Ernestine.

Why is it that the larger the company, the greater chance of a colossal foul-up such as this.

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