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Satya Nadella: The C In CEO Stands For Culture

In this exclusive excerpt from Satya Nadella’s book “Hit Refresh,” he reveals Microsoft’s mind-set for shifting from a know-it-all to a learn-it-all culture.

Satya Nadella: The C In CEO Stands For Culture

[Illustration: Chad Hagen]

BY April Mokwa6 minute read

In this excerpt from Hit Refresh: The Quest to Rediscover Microsoft’s Soul and Imagine a Better Future for Everyone, Satya Nadella frankly assesses the culture he inherited when he took over in February 2014, how he set out to fix it, and explores his own mistakes along the way.

The CEO is the curator of an organization’s culture. Anything is possible for a company when its culture is about listening, learning, and harnessing individual passions and talents to the company’s mission. Creating that kind of culture is my chief job as CEO.

Microsoft’s culture had been rigid. Each employee had to prove to everyone that he or she was the smartest person in the room. Accountability—delivering on time and hitting numbers—trumped everything. Meetings were formal. If a senior leader wanted to tap the energy and creativity of someone lower down in the organization, she or he needed to invite that person’s boss, and so on. Hierarchy and pecking order had taken control, and spontaneity and creativity had suffered.

The culture change I wanted was centered on exercising a growth mind-set every day in three distinct ways. First, at the core of our business must be the curiosity and desire to meet a customer’s unarticulated and unmet needs with great technology. This was not abstract: We all get to practice each day. When we talk to customers, we need to listen. We need to be insatiable in our desire to learn from the outside and bring that learning into Microsoft.

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ABOUT THE AUTHOR

April Mokwa is the executive managing editor for Fast Company where she works with the editorial team on the magazine and recognition programs including Most Innovative Companies. You can connect with her on LinkedIn. More


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