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To outmaneuver traditional TV—and secure Google’s future—YouTube’s CEO must satisfy homegrown creators, risk-averse advertisers, Hollywood celebs, and a billion-plus viewers.

Susan Wojcicki Has Transformed YouTube—But She Isn’t Done Yet

“There’s something very human about YouTube,” says CEO Susan Wojcicki, referring to both its charms and its perils. [Photo: David Black; Groomer: Veronica Sjoen]

BY Harry McCrackenlong read

Outside of the Jacob Javits Convention Center on New York’s far West Side—where YouTube is hosting the Brandcast, its annual presentation to advertisers—fans crush together behind barriers. Young and mostly female, they hover giddily on this chilly May evening, angling for a glimpse of the YouTube stars who are making their way down a red carpet toward the entrance. One fan clutches a sign that reads I’M COLD, BUT IT’S WORTH IT.

Inside, the cavernous hall is filling with 2,800 ad-industry insiders, video creators, and members of the press who will soon sip wine and nibble popcorn as the streaming-video giant debuts a slate of original series. They will be entertained by indefatigable Late Late Show host James Corden, who will perform a splashy number (“YouTube: The Musical”) alongside dancing T. rexes and a Pikachu. Katy Perry—her hair in a new blond buzz cut that seems to leave much of the audience unable to identify her until prompted by Corden—will tout her upcoming live-streamed special and return to end the event with a concert.

Katy Perry performs at Brandcast, YouTube’s annual presentation to advertisers. [Photo: Taylor Hill/FilmMagic/Getty Images]
But even the surprise appearance of the world’s most successful comedian, Kevin Hart—the star of an upcoming funny fitness show on YouTube—isn’t the evening’s most memorable moment. That comes when YouTube CEO Susan Wojcicki stands alone onstage in a purple dress, issuing something you normally wouldn’t expect to hear at a bash like this: an apology.

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ABOUT THE AUTHOR

Harry McCracken is the global technology editor for Fast Company, based in San Francisco. In past lives, he was editor at large for Time magazine, founder and editor of Technologizer, and editor of PC World More


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