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  • 04.28.17

Here’s United’s 10-point plan for not being the worst airline ever

After dragging passengers off planes and letting cute, cuddly, large bunnies die on their flights, United Airlines has posted a new 10-point plan “to improve customer experience”:

• Limit use of law enforcement to safety and security issues only.

• Not require customers seated on the plane to give up their seat involuntarily unless safety or security is at risk.

• Increase customer compensation incentives for voluntary denied boarding up to $10,000. 

• Establish a customer solutions team to provide agents with creative solutions such as using nearby airports, other airlines, or ground transportations to get customers to their final destination.

• Ensure crews are booked onto a flight at least 60 minutes prior to departure.

• Provide employees with additional annual training.

• Create an automated system for soliciting volunteers to change travel plans.

• Reduce the amount of overbooking.

• Empower employees to resolve customer service issues in the moment.

• Eliminate the red tape on permanently lost bags by adopting a “no questions asked” policy on lost luggage.

Still might be a good idea to keep an eye on your rabbits though.MG