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Facebook Messenger wants to be your Yellow Pages

At last year’s F8 conference, Facebook made it official: Its Messenger app was a platform unto itself, complete with unique features such as conversational bots. This year, the company is expanding on that vision for Messenger, and much of what it’s announcing involves new features designed to encourage consumers and businesses to talk to each … Continue reading “Facebook Messenger wants to be your Yellow Pages”

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At last year’s F8 conference, Facebook made it official: Its Messenger app was a platform unto itself, complete with unique features such as conversational bots.

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This year, the company is expanding on that vision for Messenger, and much of what it’s announcing involves new features designed to encourage consumers and businesses to talk to each other on the service. Here’s my look at what’s new.

About the author

Harry McCracken is the technology editor for Fast Company, based in San Francisco. In past lives, he was editor at large for Time magazine, founder and editor of Technologizer, and editor of PC World.

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