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“M Suggestions” give Facebook Messenger a dash of AI

Facebook would like you to think of its Messenger app as being useful for a lot more than exchanging text messages. Starting today, it’s encouraging that notion via M Suggestions, a new feature that uses AI to analyze your messages and propose related actions—like sending a sticker, sharing your location, or adding an item to … Continue reading ““M Suggestions” give Facebook Messenger a dash of AI”

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Facebook would like you to think of its Messenger app as being useful for a lot more than exchanging text messages. Starting today, it’s encouraging that notion via M Suggestions, a new feature that uses AI to analyze your messages and propose related actions—like sending a sticker, sharing your location, or adding an item to your calendar.

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Facebook says that the feature draws on lessons it learned from M, a human-powered virtual assistant it began testing in 2015.  Messenger honcho David Marcus tells me that the company realizes that too many suggestions could be annoying—especially in the case of stickers—and so it’s tried to err on the side of too few rather than too many: “We’d rather not show you stickers when you’d like to see a sticker.”  

 

About the author

Harry McCracken is the technology editor for Fast Company, based in San Francisco. In past lives, he was editor at large for Time magazine, founder and editor of Technologizer, and editor of PC World.

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