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Your new UPS guy will probably be a chatbot

Sure, UPS, like so many other major consumer-facing businesses, is going with chatbots. What we really should be asking is how long will it be before its ubiquitous brown trucks are self-driving? In the meantime, though, the package-delivery giant says that its new chatbot, which will let customers do things like track packages and get … Continue reading “Your new UPS guy will probably be a chatbot”

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Sure, UPS, like so many other major consumer-facing businesses, is going with chatbots. What we really should be asking is how long will it be before its ubiquitous brown trucks are self-driving?

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In the meantime, though, the package-delivery giant says that its new chatbot, which will let customers do things like track packages and get shipping rates, is just the beginning. It plans on a wide variety of other chatbots over time, and says it expects to implement artificial intelligence throughout its customer experience platforms in the coming years. When an AI bot can lift a 30-pound package, let me know.

[Photo: Flickr user Tomás Fano]

About the author

Daniel Terdiman is a San Francisco-based technology journalist with nearly 20 years of experience. A veteran of CNET and VentureBeat, Daniel has also written for Wired, The New York Times, Time, and many other publications

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