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This bot negotiates with Comcast to lower your cable bill

The mad geniuses at Trim have come up with a Chrome browser extension that sends a chatbot into battle with a Comcast Chat rep to get your bill lowered. It’s possibly the friendliest battle you’ll ever see. Check it. Trim says the longer the bot stays in the chat, the better its chances of lowering … Continue reading “This bot negotiates with Comcast to lower your cable bill”

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The mad geniuses at Trim have come up with a Chrome browser extension that sends a chatbot into battle with a Comcast Chat rep to get your bill lowered. It’s possibly the friendliest battle you’ll ever see. Check it.

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Trim says the longer the bot stays in the chat, the better its chances of lowering your bill. You can switch into “manual” mode to keep things on track, if need be. The bot hilariously provides you with a choice of games (Pong, Snakes, etc.) to play while you wait. But the chat is entertaining enough. The bot relentlessly prompts the Comcast rep (which is almost certainly a bot, too) to find a way to lower the bill, or at least offer a one-time credit. There’s just something so beautiful about watching two bots go at it, each trying its best to sound warm and human.

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About the author

Fast Company Senior Writer Mark Sullivan covers emerging technology, politics, artificial intelligence, large tech companies, and misinformation. An award-winning San Francisco-based journalist, Sullivan's work has appeared in Wired, Al Jazeera, CNN, ABC News, CNET, and many others.

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