Twitter is now in the customer service bot game. The company has announced several major brands, including Pizza Hut and Evernote, are the first to take advantage of bot-based DMs, reports the Verge. The customer service bots allow for automated “welcome” messages when a customer DMs them along with “quick replies” that allow customers to choose a pre-written message, such as “Where’s my order?” Twitter’s customer service bots follow a similar feature launched on Facebook earlier this year.
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