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Uber has a “ghost driver” problem in China

As Didi takes over the company’s operations in China, passengers have reported booking rides through the app with drivers who never show up (“ghost drivers”). The app still charges customers for a short ride, and one scammed customer told Forbes that the “drivers’ profile pictures all looked zombie-like.”

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As Didi takes over the company’s operations in China, passengers have reported booking rides through the app with drivers who never show up (“ghost drivers”). The app still charges customers for a short ride, and one scammed customer told Forbes that the “drivers’ profile pictures all looked zombie-like.”

About the author

Sarah Kessler is a senior writer at Fast Company, where she writes about the on-demand/gig/sharing "economies" and the future of work.

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