The state is alleging the media and ISP giant willingly and knowingly tricked customers into buying “at least $73 million” worth of subscription fees for a “near-worthless” $4.99/month service plan that covered the cost of a Comcast technician visiting a customer’s home if need be, reports TheNextWeb. The Washington state attorney general says the plan misled customers into believing that work on wiring inside their walls was covered, when it was actually not. But more, the attorney general alleges that Comcast created a completely bogus service code to be included by technicians on invoices at will that charged customers for a service that should have cost nothing:
In addition, until approximately June 2015, Comcast provided its technicians with a service call fix code that expressly allowed them “to add service charges to a normally not charged fix code.” In other words, the company created a code for technicians to add charges to a service call that should be provided at no cost.
The Washington attorney general is seeking Comcast to refund the $73 million in service fees and and provided full restitution for charges using the improper service code.